Faq

What is the weight of your products?

Most products are shipped in 20 kg bags. Otherwise it will be noted on the page.

Why don't you ship to all countries by default?

We are able to ship our products to all countries worldwide. For countries outside the European Union, this webshop is not enabled due to tax and export laws. If this applies to you, please contact us so we can take care of your request.

Which shipping methods do you use?

We use UPS for orders up to 100 kg. Larger orders are shipped by truck on a wooden pallet, wrapped with foil.

When will my order arrive?

When all products of your order are in stock, it will be shipped within 3 working days after your payment is confirmed. Depending on the transit time to your location, the order will normally arrive within one week.

Which documents are provided with my shipment?

All legally required documents are included with all our shipments.

What volume discount are you offering?

We are offering up to 20% price discount for customers who order a full pallet (40 bags). If you are interested in ordering higher quantities, please contact us. We may be able to provide better pricing for such an order.
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